Your Career at QMS Medicosmetics, United Kingdom

QMS Medicosmetics GmbH

Head of Digital - eCommerce and Customer Care.

We are looking for a driven and energetic Head of Digital - eCommerce & Customer Care to join a small team in a well established growing business within the luxury skincare and spa sector. Based at the company's HQ in Teningen (near Freiburg) the role will be responsible for the optimal commercial interpretation and implementation of the brand's strategy and vision across the online experience.
Reporting directly to the senior management team this pivotal role will look after the digital communication and platforms for the company on a global scale. Innovation, passion, proactive thinking as well as a customer-centric attitude are key qualities for the successful candidate. eCommerce is an important developing sector within the business and with the constant evolution of digitally focused communication platforms this dedicated role offers great potential for growth.

To be considered for this role the candidate will need to have demonstrable experience in the disciplines required for the position.


SKILLS / QUALIFICATIONS:

Fluent in English and German (Verbal and Written)

Customer Service Management

Database Management

Experience with PPC and SEO

Presentation Skills

Business Administration

.

CORE DUTIES:

• Manage Customer Service and respond to any queries or complaints in a professional and efficient manner. A positive customer experience is key.
• Maintain log of customer issues and follow escalation procedure as required.
• Assist in the creative management of all collateral of digital channels.
• Co-ordinate the design and execution e-marketing campaigns including regular newsletters, seasonal and targeted initiatives working with all stakeholders to agree creative, messaging, timings and schedules. Provide good quality copy on B2B and B2C basis. Design marketing strategies to increase conversion online.
• Devise and implement strategies that consistently grow social media activity and interaction.
• Manage and keep current the company website to ensure all information is up-to-date. Recommend and execute technical and on page optimisation in line with best practice across all areas including content, code, meta tags and keywords.
• Setup and manage all PPC campaigns across Google Adwords and any other platforms as and when required.
• Manage web analytics and marketing reporting (Optimize online activity, monitor and log statistical data)
• Ensure regular and relevant blog posts and original content is in line with overall strategy.
• Manage relationship with all third party digital facilitators.
• Manage relationship with the Drop Ship company in UK. Assist in the stock management for Drop Ship Company including development, administration and reporting of sample plan.
• Maintain strong relationships with global teams in order to share best practices and implement global communication.
• Supervise creative library and act as liaison for distribution of required artwork/images.
• Research, manage and produce key competitor profiles and digitally focused activities.
• Assist in expanding brand's profile on third party sites.
• Provide regular reports on areas of activity to senior management team.

.

DATABASE/CRM:


Manage and maintain multiple databases and execute relevant communication plan
Assist in the growth of data for online initiatives including third party partnerships and dedicated activity


KEY COMPETENCIES:

• Excellent English and German verbal and written communicational skills
• A strong understanding of the digital luxury sector
• High level of attention to detail and accuracy
• Customer Service experience
• Exceptional organizational and planning skills with ability to manage multiple projects with ease
• Problem analysis and problem solving skills
• Ability to work under pressure and to tight deadlines
• Previous experience of devising and implementing sound commercial campaigns in both a B2B and B2C environment
• Demonstrate knowledge of all social media platforms and proven ability to grow activity and engagement
• Good technical skills and computer literacy with in-depth knowledge of relevant software
• Compelling presentation and written skills with experience of writing rich content for use electronically
• Flexible and mature approach with ability to use initiative
• Demonstrate sound judgment and decision-making
• Practical hands-on approach and flexible attitude
• Works well in a team and is self-motivated

To apply send CV and covering letter to hr@qmsmedicosmetics.com

.

Part-Time Sales Assistant - QMS Medicosmetics

Beauty Hall, Liberty London

Location: Liberty London

Position: Part-Time (2 days a week and holiday cover)

We are looking for a part-time sales assistant to join the QMS Medicosmetics team at Liberty London. Our customers come to us for expert advice, which means the ideal candidate will possess a high level of skincare knowledge and have proven experience of selling premium products.

We are also firm believers in delivering the best customer service possible, our team in Liberty enjoy building relationships and establishing a strong rapport with their customers. Finding the perfect product solution and achieving strong sales are key to this role.

Work with us and you can enjoy:

Competitive salary
Commission on retail sales
Monthly target reward
Brand and Liberty discount
11 days holiday per calendar year
Full training

Candidates are expected to demonstrate excellent personal grooming standards, be confident and enthusiastic as well as have good interpersonal skills.

A proactive approach and an ability to work on your own initiative will be required as will a flexible approach to the needs and demands of the retail sector.

The role is based on various hour contacts, including evening and weekend shifts where you can earn a competitive salary and commission structure is on offer to the right candidate.

To apply send CV and covering letter to hr@qmsmedicosmetics.com

.

Register Your Interest

If there is no vacancy listed at present that you are interested in applying for, we would still like you to register your interest in QMS Medicosmetics.


We are always looking to hear from therapists, retail, sales and marketing professionals. At QMS Medicosmetics we are always looking to bring new talent into the business and would welcome the opportunity to obtain your details so that we can communicate with you when a suitable vacancy arises. Please contact us at hr@qmsmedicosmetics.com