DELIVERY POLICY:

All orders are dispatched on working days from Monday through Friday, excluding UK Bank Holidays.


1.1 Free UK Delivery. (Please allow two to four additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs. We apologize in advance for any inconvenience this may cause our customers.)


1.2 UK Delivery with UPS Courier Service Next Day Delivery (For orders placed before 13:00hrs) £5.90


1.3 Europe Delivery with Royal Mail Airsure £9.15
1.4.Europe Delivery with UPS Courier Service £25.50


1.5 USA Delivery with Royal Mail Airsure £15.50
1.6 USA Delivery with UPS Courier Service £25.00


1.7 Rest of World Delivery with Royal Mail Airsure £20.00
1.8 Rest of World Delivery with UPS Courier Service £44.00


1.9 Australia Delivery with Royal Mail Airsure £25.95
1.10 Australia Delivery with UPS Courier Service £41.95

Important Delivery Information


2.0 Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.
2.1 Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.


Return Procedure

3.0 The Customer must send all returns within 7 days of receipt to: QMS Medicosmetics, International Logistics Group, International House, Unit 2D Gatwick Gate, Charlwood Road, Lowfield Heath, Crawley, West Sussex, RH11 0TG, GB. It is advisable that a certificate of posting is obtained.

3.1 In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to QMS Medicosmetics, International Logistics Group, International House, Unit 2D Gatwick Gate, Charlwood Road, Lowfield Heath, Crawley, West Sussex, RH11 0TG, GB before the refund or replacement can be issued.

3.2 In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund less postage, where standard post & packaging will be charged at £5.95) only. Goods must be returned to QMS Medicosmetics/Descomed Limited, 1 Child's Mews, Off Child's Place, London SW5 9RU, United Kingdom before the partial refund can be issued. When returning items you are strongly advised to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.