You will receive a tracking number via email once your order has shipped. You can also track your order via the return & tracking portal.

Our tinted moisturizer is scheduled to relaunch later this year, though we don’t have an exact date just yet. Stay tuned - we’ll be sure to announce it as soon as it’s available!

We hope you are delighted with your purchase. If you are not satisfied, we would like to help with your return.

Returns must be made within thirty (30) days of receipt of the Product.

All returned Product(s) must be in their original packaging, in perfect condition, unused, unopened and accompanied by all the accessories and documents provided with them (notice, warranty, certificate of authenticity, etc.) and a copy of the delivery slip enclosed with the delivered Product(s). 

Any personalized or altered products, or products that are returned damaged, used, incomplete, will not be refunded and will only be returned to you at your request and expense. You will be refunded to the original form of payment within fourteen (14) days of receipt of your returned product(s). Complimentary gifts with purchase cannot be returned for refunds. Currently, QMS is only able to accept the return of products purchased through the official QMS website. Note that all returns are subject to validation and approval by QMS. QMS reserves the right to limit or refuse a return.

QMS Medicosmetics is not responsible for any lost or stolen packages.

To start a return visit the QMS return & tracking portal.

For Standard ground shipping, the delivery time is typically 5 – 7 business days. Delivery times may vary depending on the destination within the United States. Additionally, certain factors can potentially affect delivery times:

• Deliveries may take longer during holidays and busy periods
• Occasionally, unforeseen circumstances such as weather conditions may lead to delays.

You can purchase our skincare products directly through our website or at leading spas and cosmetic institutes worldwide. To find a location near you, please visit our Store Locator. As a professional brand, we emphasize personalized consultations, offering expert guidance from trained skincare specialists in many of our retail locations.

Absolutely not. Our products are completely cruelty-free and are never tested on animals.

“Skin-identical collagen” refers to collagen structures that closely match the collagen naturally present in human skin, either 97% identical (bovine-derived Atelocollagen) or 100% identical (biotechnologically derived COLLAgen3D™). This high compatibility allows for deeper skin penetration, optimal bioavailability, and effective stimulation of your skin’s natural collagen production, resulting in visibly smoother, firmer, and rejuvenated skin.

We offer two types of collagen. Our original 97% skin-identical collagen is bovine-derived. Our latest innovation, COLLAgen3D™, launched in 2024, is 100% skin-identical, vegan, and sustainably produced using advanced biotechnology, ensuring exceptional purity and effectiveness.

Unlike traditional exfoliants, our formulations offer gentle yet effective exfoliation without irritation. Enriched with anti-inflammatory complexes and probiotics, our exfoliants prepare your skin optimally for deeper product absorption and maximum skincare benefits.

The 7% AHA Exfoliant is best for sensitive or problematic skin or those new to exfoliation. The 10% offers slightly higher potency and is suited for skin accustomed to AHAs. Both gently refine and renew skin, improving texture and preparing skin for collagen products.

Our formulations are proudly free from parabens, silicones, and synthetic fragrances, ensuring optimal safety and effectiveness.

Immediate improvements may be noticeable after the first application, with significant clinical results commonly observed after 4 weeks of regular use. Continued improvements in hydration, elasticity, and wrinkle reduction are usually reported at 6–12 weeks.

Our philosophy is simple but powerful: stimulate the skin without causing irritation. Rather than addressing only visible symptoms, we target the underlying causes of skin aging through scientifically validated formulations. Our approach is personalized, designing bespoke skincare regimens and treatments to strengthen and rebuild your skin’s structure gently and effectively.

We are pioneers in collagen technology. Thirty years ago, Dr. Schulte introduced the first-ever 97% skin-identical collagen in cosmetics, revolutionizing skincare with enhanced absorption and effectiveness. In 2024, we launched COLLAgen3D™—the world’s first 100% skin-identical, micromolecular, vegan collagen developed through cutting-edge biotechnology. Its ultra-small molecular size (7.5 kDa) ensures deep penetration, superior compatibility, and optimal rejuvenation.

Our approach rests on three key pillars: science, not miracles; stimulation, not irritation; and treating causes, not just symptoms.

Our origins in medical science and commitment to evidence-based skincare distinguish us clearly. Unlike typical beauty brands, we emphasize treating underlying causes rather than superficial symptoms, pioneering collagen technologies, ensuring clinical transparency, and providing professional guidance. Our unique formulation complexes, like NEOTEC A15® and NEOTEC S100™, are designed specifically to work synergistically with your skin, offering proven, visible results.